How can we help you?

Account Setup

KYC verification, login issues, and profile management.

Agency Banking

POS troubleshooting, commission tracking, and aggregator tools.

API & Integrations

Developer docs, webhook configurations, and API keys.

Frequently Asked Questions

Transfers between the NGN (Nigeria) and XOF (Niger/WAEMU) corridors via the KoriePay grid are settled instantly. As soon as the transaction is confirmed on your dashboard, the equivalent value is immediately available in the recipient's wallet or bank account.

To upgrade to Tier-2, you must provide a government-issued photo ID (NIN Slip, International Passport, or National ID) and a recent utility bill confirming your physical business address. Regional managers approve these within 24 hours.

We utilize live, mid-market institutional oracle rates updated every 60 seconds. There are no hidden spreads; what you see on the dashboard calculation is exactly what settles.